Our Focus

Effective Leaders and Effective People

We focus on helping organizations in two key areas, Personal Effectiveness and Effective Leadership.

Our personal effectiveness program is called “Reasons or Results… YOU choose” and our Leadership program is called “Managing for Results”.  Both programs start with a two day course, and include a performance measurement tool and an ongoing support program.

Effective Leaders

When your purpose, plan, systems, and processes support and enhance your ability to deliver your product or service as efficiently as possible and your entire organization contributes to their ongoing improvement, then you have achieved Organizational Excellence.

These are some training topics that address organizational excellence:

  • Becoming an employer of choice
  • Becoming a service excellence organization
  • Change management
  • Having a solid foundation, principles beliefs and practices
  • Sales and marketing
  • Operational excellence, measure, monitor, report and course correct
  • Performance Management Excellence

Managing for Results

Managers are confronted with continuous need for change.  Rather than simply comply with it (crisis management), they must lead the change by involving and developing their staff.  Performance Counts!

Managers must create two kinds of results: tangible & intangible.  Tangible results are measurable – the ones that companies traditionally emphasize – productivity, quality and profit etc.  Intangible results are the thoughts and feelings of staff including – morale, motivation, communication and teamwork along with support, encouragement and recognition.  For too long, organizations have ignored intangible results in their quest for a better bottom line.

By participating in Managing For Results you can expect managers to:

  • have a personal vision for themselves as managers and their teams;

  • know their role and purpose as managers;

  • demonstrate the necessary communication skills to involve employees and resolve conflict in a timely and direct manner;

  • take initiative – be proactive

  • improve the quality and consistency of both internal and external Customer Service.

  • Honour the Managers’ Performance Standards in word and spirit and understand WIIFM to do so

  • Be able to give and receive performance and results focused feedback

Performance Standards for Supervisors and Managers

Performance Standards allow organizations to “measure how they want their managers to manage.  Managing for Results is based on Performance Standards for Managers; standards which define how managers are expected to manage and carry out their duties while ensuring that the three stakeholders, customers, employees and shareholders’ needs are met.

Companies can no longer afford the costs associated with either “Atilla the Hun” or “head in the sand” approaches by managers.  Performance Standards ensure quality and consistency of management practices throughout the organization.  They emphasize the people side of business to achieve tangible results.  As managers improve the quality of the relationships they have with individuals and teams – results improve.

Super Visionary Leadership Program

This support program is designed to help managers, supervisors and business leaders continuously improve how you lead people.  It is a combination of ongoing training, consistent measurement of your performance against the Performance Standards and coaching to help you to see what is getting in the way of being the leader you want to be.  (this program is in beta testing now and is expected to launch in the Spring of 2014)

Effective People

If your systems and procedures are the lubricant that makes your business work smoothly then your people are the engine. A successful business has highly productive happy people working together to achieve clear results.

Reasons or Results… YOU Choose

This two-day workshop will provide you with proven, practical tools to make sense of your current situation and focus on ways to achieve higher levels of performance and satisfaction.

Context

Better, more consistent results are there for the taking.

Purpose

To learn how to be more results oriented and answer this question: “What’s in it for me to do so?”

Results 

  • Understand the power of purpose in life, work and working

  • Learn an innovative results-producing performance improvement process

  • Understand change and how to make it work for you

  • See the hidden value in your “stress and frustration”

  • Understand why being “more responsible” is essential to better results

  • Understand why acceptance is a key to improving your results

  • Experience the freedom and power of “being truly accountable”

  • Learn how to increase your influence with people, change and results

  • Strengthen your intention (to get better results).

If your systems and procedures are the lubricant that makes your business work smoothly then your people are the engine. A successful business has highly productive happy people working together to achieve clear results.

Customer Service Standards

Customer Service Standards define in no uncertain terms what ALL customers can expect to receive and what all employees are expected to deliver.  In 99% of industries your competitors will deliver the same tangible results as you do.  i.e. if you get your brakes fixed on your car, they either work or they don’t.  The process of delivering that service is your only non-monetary means of differentiation.

Clear, written, unambiguous Customer Service Standards are one of the most powerful tools an organization can create to differentiate itself in the market place.  Although creating the standards will improve service, in order for them to truly make a difference, you must also implement effective measurement tools and tie that to your performance management system.

We specialize in facilitating the creation of your customized customer service standards, and implementing effective measuring tools and performance management practices.

B.R.I.D.G.E.

The B.R.I.D.G.E. process which combines the two most effective ways to help people to improve their results.  The first is goal setting and the second is coaching.  Research has shown that there is no better way to improve your performance and get the results you really want.

B.R.I.D.G.E. stands for Better Results, Intention, Desire, Gratitude and Effectiveness.  The goal creation and tracking package is being launched soon and will be available this spring.  The latest research shows that the most effective way to create goals is to follow a 4 step process;

  1. Write
  2. Plan
  3. Declare
  4. Report

The B.R.I.D.G.E. process is designed to easily integrate all four steps into your weekly activities.

Almost all organizations that are serious about their business have implemented some sort of coaching system in their organization. Recent research by the HAY Group shows that coaching can increase your effectiveness by 500%.  Individuals who want to improve their circumstances need to have a coach and with our system, we have made the self discovery needed to improve accessible to all. 

B.R.I.D.G.E. helps you effectively implement and integrate the tools you learned in the “Reasons or Results… YOU Choose” workshop into your daily activities.